Shipping policy

  1. Delivery Range and Service Time:

    • Our logistics service covers the entire country, ensuring service for customers in all regions.
    • Orders will be processed and shipped within 24 hours of payment confirmation on business days. Delays may occur during weekends and public holidays.

  2. Shipping Fee Policy:

    • Customers whose orders reach a certain amount are eligible for free shipping. Refer to our website's shipping discount page for specific criteria.
    • Shipping fees vary for different regions. Specific details will be displayed at the checkout page.

  3. Delivery Partners:

    • We collaborate with reliable logistics partners to ensure the safe and timely delivery of orders.
    • Customers can choose their preferred delivery company or opt for our default delivery partner.

  4. Order Tracking:

    • Order tracking service is available, allowing customers to view the real-time status on our website.
    • We provide an order tracking number upon shipment for customers to monitor their orders.

  5. Return and Refund Policy:

    • Customers have a specified period after receiving the product to inspect it. If there are quality issues or dissatisfaction, a return request can be submitted within a certain timeframe.
    • Please review our return policy page for detailed return procedures and conditions.

  6. Delays and Loss:

    • In cases of delays or losses due to force majeure, we will actively cooperate with customers to find the best solution.

  7. Customer Service Support:

    • We offer round-the-clock customer service support. Customers can reach us through online chat, email, or phone to address logistics and order-related issues.

  8. Packaging Standards:

    • We guarantee the use of safe and durable packaging materials to ensure products are not damaged during transportation.

  9. Refund Policy:

    • Customers can request a refund within a certain period after receiving the product. Please carefully read our refund policy page for conditions and procedures.

  10. Special Services:

    • We provide special services such as gift packaging and customized delivery. Customers can select these services at the checkout.

If you believe there are additional details that need to be included, please specify your requirements so that we can further enhance the logistics policy.